I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]
complaints
3 posts
I’ve submitted the following via the feedback page of the maxx website. Could we please have a bigger bus for the 005 7:57 service on weekday mornings. Tuesdays service was a full standing load (only an 1800 series bus was provided) and the St Marys and Ponsonby Intermediate school kids […]
Following on from the complaint I made a week ago about the clouds of smoke coming from the back of a bus on Queen St, NZ Bus advised the following last Friday: Thank you for your email advising us of vehicle emissions being emitted from Bus 1801 on the 6th […]