Katie from NZ Bus has responded to my complaint about overloading on the 005 in the morning: RE CASE 2011/01820 Thank you for your feedback regarding the recent heavy loading issues experienced by the 7.57am 005 service. The Metrolink team have now addressed this issue by assigning a larger 3 […]
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I’m not sure if having a blog helps or not, but I got a response to my request for improvements to the 005 this after noon from “Feedback Co-ordinator” at the Maxx Contact Centre. He / she writes: Thank you for your feedback regarding the 005 Metrolink service. With regards […]
I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]
I’ve submitted the following via the feedback page of the maxx website. Could we please have a bigger bus for the 005 7:57 service on weekday mornings. Tuesdays service was a full standing load (only an 1800 series bus was provided) and the St Marys and Ponsonby Intermediate school kids […]
Following on from the complaint I made a week ago about the clouds of smoke coming from the back of a bus on Queen St, NZ Bus advised the following last Friday: Thank you for your email advising us of vehicle emissions being emitted from Bus 1801 on the 6th […]
The Herald reports on the progress of the new tram tracks begin laid at what will be the new Wynyard Quarter. Trams are expected to run on Auckland’s waterfront by August in an $8 million project which saw the first modest section of tracks laid this week. As well as […]
This is the worst example of a polluting bus I’ve ever seen on Auckland’s Queen St, which I captured this morning on my way to work. In any civilised city, this should be completely unacceptable. A few questions: Why aren’t noisy, polluting, carcinogenic emissions like this illegal in New Zealand’s […]
The Herald has run a story on the name of the upcoming integrated ticket: Auckland Transport is calling a new electronic ticket for seamless travel on buses, trains and ferries the Hop Card, and has approved a $1 million budget to publicise it. It refuses to confirm the name until […]