During Question Time in Parliament last week, it sounded like the Government accepted that it had a problem it should be dealing with. Gareth Hughes: Does he expect—as many commentators expect—that the next decade will see continuing oil price spikes? Hon BILL ENGLISH: It is possible. That is why, if we […]
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The Campaign For Better Transport appeared before the Board of Inquiry for the Waterview motorway project. A copy of our representation is here, but key sections are: The CBT remains opposed to the project in its current form, as we consider it does not contribute to a more sustainable transport […]
Friends of the Earth is launching what promises to be an “unpopular book” on Friday 11th March, 7:30pm at the Leys Institute Lecture Room, St Mary’s Bay Rd. Cars at the End of an Era : Transport Issues in the New Zealand Greenhouse is a new book by John Robinson. Could we bear to […]
Despite the press conference before Christmas where it was claimed that the new integrated ticket in Auckland wouldn’t be called Snapper, and the Herald revealing a $1m publicity budget for the Hop Card, Snapper branding appears to be rolling out in Auckland anyway: The latest Infratil monthly report states that […]
The really interesting thing about the editorial in the NZ Herald about toll dodgers is that it tells us that ” the tolls paid off more than $11.3m of a 35-year $159m loan it took to complete the $356m project ” in the last two years. The article claims that […]
Katie from NZ Bus has responded to my complaint about overloading on the 005 in the morning: RE CASE 2011/01820 Thank you for your feedback regarding the recent heavy loading issues experienced by the 7.57am 005 service. The Metrolink team have now addressed this issue by assigning a larger 3 […]
I’m not sure if having a blog helps or not, but I got a response to my request for improvements to the 005 this after noon from “Feedback Co-ordinator” at the Maxx Contact Centre. He / she writes: Thank you for your feedback regarding the 005 Metrolink service. With regards […]
I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]