I’m not sure if having a blog helps or not, but I got a response to my request for improvements to the 005 this after noon from “Feedback Co-ordinator” at the Maxx Contact Centre. He / she writes: Thank you for your feedback regarding the 005 Metrolink service. With regards […]
Daily Archives: February 3, 2011
2 posts
I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]