Despite the press conference before Christmas where it was claimed that the new integrated ticket in Auckland wouldn’t be called Snapper, and the Herald revealing a $1m publicity budget for the Hop Card, Snapper branding appears to be rolling out in Auckland anyway: The latest Infratil monthly report states that […]
Monthly Archives: February 2011
6 posts
The really interesting thing about the editorial in the NZ Herald about toll dodgers is that it tells us that ” the tolls paid off more than $11.3m of a 35-year $159m loan it took to complete the $356m project ” in the last two years. The article claims that […]
Katie from NZ Bus has responded to my complaint about overloading on the 005 in the morning: RE CASE 2011/01820 Thank you for your feedback regarding the recent heavy loading issues experienced by the 7.57am 005 service. The Metrolink team have now addressed this issue by assigning a larger 3 […]
I’m not sure if having a blog helps or not, but I got a response to my request for improvements to the 005 this after noon from “Feedback Co-ordinator” at the Maxx Contact Centre. He / she writes: Thank you for your feedback regarding the 005 Metrolink service. With regards […]
I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]
I’ve submitted the following via the feedback page of the maxx website. Could we please have a bigger bus for the 005 7:57 service on weekday mornings. Tuesdays service was a full standing load (only an 1800 series bus was provided) and the St Marys and Ponsonby Intermediate school kids […]